Privacy Policy
1. Introduction
ECOPAX LLC (“ECOPAX,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.ecopaxinc.com (the “Site”).
ECOPAX is a United States-based manufacturer of sustainable food and beverage packaging, headquartered at 1355 Easton Road, Bethlehem, PA 18015. We serve the North American foodservice market through distribution partnerships.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when you interact with our Site, including:
Contact Information: Your name, email address, phone number, and company name when you submit our contact form or request product information.
Inquiry Details: The content of your message, product inquiries, sample requests, or any other information you choose to provide through our contact forms.
Business Information: Information about your business, such as your role, organization type, or distribution needs, if you provide it during correspondence.
2.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies and similar technologies:
Usage Data: Pages visited, time spent on pages, referring website addresses, and general browsing patterns.
Device Information: Browser type, operating system, screen resolution, and device type.
Network Information: IP address and approximate geographic location (city/region level).
3. How We Use Your Information
We use the information we collect for the following business purposes:
Respond to Inquiries: To respond to your contact form submissions, product questions, sample requests, and distributor inquiries.
Improve Our Site: To analyze how visitors use our Site so we can improve content, navigation, and user experience.
Business Operations: To facilitate communication with prospective distributors, foodservice buyers, and business partners.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Security: To protect our Site, our business, and our users from fraud, abuse, or unauthorized access.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to collect usage data and improve your browsing experience. Cookies are small text files placed on your device by your web browser.
4.1 Types of Cookies We Use
Essential Cookies: These are necessary for the Site to function properly, including session management and security features provided by our hosting platform, Squarespace.
Analytics Cookies: We use Google Analytics to understand how visitors interact with our Site. Google Analytics uses cookies to collect information about page views, session duration, traffic sources, and similar usage metrics. This data is aggregated and anonymized.
4.2 Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our Site. For more information about managing cookies, visit your browser’s help documentation.
4.3 Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how visitors use our Site. The information generated by the cookie about your use of our Site is transmitted to and stored by Google on servers in the United States. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information on how Google uses data, please visit Google’s Privacy Policy.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
Service Providers: We share data with third-party service providers who assist us in operating our Site and conducting our business, including our website hosting provider (Squarespace) and analytics provider (Google Analytics). Sharing of data and information for those third party services are tied to their policy and service agreements
Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and related correspondence are retained for the duration of our business relationship and for a reasonable period thereafter. Analytics data is retained in accordance with Google Analytics’ data retention settings.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Site uses SSL/TLS encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information under applicable privacy laws, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and similar state laws.
These rights may include:
Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Opt Out: You may opt out of the sale or sharing of your personal information. Note: ECOPAX does not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within the time frame required by applicable law.
9. Children’s Privacy
Our Site is intended for business professionals and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us using the information in Section 11.
10. Third-Party Links
Our Site may contain links to third-party websites, including distributor websites, industry organizations, and social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
ECOPAX LLC
1355 Easton Road
Bethlehem, PA 18015
Phone: (484) 546-0700
Website: www.ecopaxinc.com/contact
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.